Cancellation & Refund Policy

1. Service Cancellation Policy

• Initial Cancellation Window: Clients can submit a cancellation request within 24 hours of project confirmation or invoice payment, provided active code architecture, design mockups, or development work has not formally begun.
• Post-Development Phase: Once active engineering or milestone sprint tasks have started, orders cannot be cancelled mid-cycle due to allocated developer resources and cloud staging infrastructure.
• Monthly Maintenance Retainers: For monthly support packages, cancellation requests must be submitted at least 7 days before the upcoming billing cycle begins.

2. Refund Eligibility & Conditions

• Pre-Execution Cancellations: If a cancellation request is received within 24 hours prior to work initialization, a full refund will be granted minus any third-party gateway processing fees.
• Milestone-Based Projects: Software modules that have already been developed, demonstrated, and approved by the client are strictly non-refundable.
• Mutual Project Dissolution: If both parties agree to terminate a project early, a pro-rata refund will be evaluated based on the remaining unfinished tasks minus server/hosting and development setup costs.

3. Refund Method & Processing Timeline

Once a refund request is reviewed and approved by our management team:

4. Initiating a Cancellation or Refund Request

To request a project cancellation or payment review, please submit your invoice reference number and explanation directly to our support desk: